Comcast Cable Complaint - Disrespectful representative
SUITLAND, MARYLAND -- On Saturday, December 17, 2011, I called Comcast at 301-499-1980, to find out why I was having problems with my internet connection. The first representative I spoke with (speaking with her for about 6-10 minutes) could not help me. She said, she would transfer me over to another department which would assist me. When I was connected I spoke with a Robert Smith (common name)and was told he could not help me after I explained that I was having a connection problem and my computers were blinking on and off with Netflix (on the wireless computer) as well as with the computer connected directly to the router and modem. He told me he could not help me because I did not have a subscription with Comcast. I told him that Comcast has continually helped me with problems of this nature. He continued to tell me that I would have to pay. Upon trying to explain as a customer should be able to do, Mr. Smith hung up on me. I take this in very bad and offensive taste. I am going to report this incident to the proper utility authority. Please respond to this e-mail. Oh, the representative (a lady) who did the transfer never communicated to Mr. Smith what my problem was. Just transferred me over. Please assist me in this matter.