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PayTel Complaint - Biggest Government approved scam in history! - Phone service/jail
Phone service/jail - Complaint
I was surprised to learn the only way to communicate with my loved one in jail was pay-tel. I went to the site, filled out ALL the information and then deposited money. I have yet to receive my first call, it hangs up in mid-message. I finally called pay-tel today & spoke with a person, turns out they had the wrong number listed.(I put in the correct#, I look it up every time) They charged my credit card 2 weeks ago. Can't wait to see how much they have charged me, for calls I didn't receive.(to the wrong#) I was told it would take 3 hrs for this change to post. I will update.....
This is such a scam, I have heard so many complaints, people feel powerless to do anything. I think half the problem is with incompetent employees. Since they are making SOOOO much money, they should spend some of it PROVIDING THE SERVICE THEY CHARGE FOR!
I saw another post about Paytel supporting politics. Isn't that a NO-NO?
If not please re-post current political person/party I would be happy to contribute any amount to put a STOP to this SCAM.......
This reminds me of the child support scam where they say they will get your back child support for the small fee of 40% of what is owed!
Very disappointed in Pay-tel. By tomorrow I will file forms on the DOJ site. Have to wait 3 hours for acct. to update.
This is such a scam, I have heard so many complaints, people feel powerless to do anything. I think half the problem is with incompetent employees. Since they are making SOOOO much money, they should spend some of it PROVIDING THE SERVICE THEY CHARGE FOR!
I saw another post about Paytel supporting politics. Isn't that a NO-NO?
If not please re-post current political person/party I would be happy to contribute any amount to put a STOP to this SCAM.......
This reminds me of the child support scam where they say they will get your back child support for the small fee of 40% of what is owed!
Very disappointed in Pay-tel. By tomorrow I will file forms on the DOJ site. Have to wait 3 hours for acct. to update.
Company Response:
We apologize for any problems you experienced with our company. To investigate your concerns please e-mail us your phone number and PIN and we will review your account and get back with you. You can send this information to CustomerRelations@paytel.com. We wish to resolve your issue as soon as possible. Best regards. Customer Relations
Comments:
Posted by Alain on 2011-12-19:
In most states you can contact your Attorney Generals office or state correctional agency and they will assist you in mediating problems with PayTel.
Posted by catwellhollow on 2011-12-20:
Cannot access acct. online, my number has now been blocked! So no calls are coming through. Just gets better & better. Will try to wait on the phone tomorrow, for customer relations.
Same problem.
PROVIDE THE SERVICE YOU CHARGE FOR!
You have had my money for weeks.
Same problem.
PROVIDE THE SERVICE YOU CHARGE FOR!
You have had my money for weeks.
Posted by catwellhollow on 2011-12-21:
After filing several complaints today, I have received an email from Paytel saying my phone is now fine to be used. I guess we will see. I will post results.
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