SkullCandy Complaint - SkullCandy Quality and Horrible Return & Customer Service
NEW CITY, NEW YORK -- I've had a horrible experience with SkullCandy RMA process which is still not resolved. It's been over 2 months since my first return. I received an email stating I have 4,999 points ($1 per 100 points) and $62.49 credit -- bad math. When I log on, no points. So I email back a few times, no answers. Then I check the account again, and the points system says it's down. Low and behold, my second pair of SkullCandy's becomes defective so I send those in, and in a few weeks I get another RMA email with 6,999 point (no $$ math this time) and that they have created an account for me using my gmail for a user id and they gave me a temporary password. Well, I already have an account in the SkullCandy store with that gmail user id. Again, I logon and no point. So I try to login with the temp password they gave me. Can you guess? "Invalid Password". Classic! I have been waiting almost 3 months on 1st RMA, and several weeks on the second. What a horrible experience, with zero confidence on this ever getting resolved.