IHOP Complaint - Servers are holier than thou
ORLANDO, FLORIDA -- I have worked at IHOP for over a year because I have a tough time finding another job, living in the middle of no where. I'm sure my location isn't the only location where servers are like this, but at my place they act as if they own every one and every thing.
When it's not busy for servers and it's busy for cooks and dishwashers, and it's a situation where the servers can help (like bussing tables since it's the server's job, I read over the employee handbook..so I know that for a fact), servers don't help.
When I'm busy washing dishes or taking an over loaded trash can, I don't have time to help any one else. This is usually when the servers expect me to bus their tables for them. When I tell them no, they get mad at me and start leaving dishes all over the place or they'll bus tubs full of dishes every where.
Every time I complain to the manager, the manager tells who ever left the mess to clean it up. As always, no one comes forward and the manager does nothing about it, even though the surveillance camera can see who leaves what and when.
Servers don't tell me when cup racks are full, I don't usually have time to check them a lot, so I have to rely on their word. When I do realize the rack is full and take it down and I don't put a new rack up right away, I'm told that I'm the slacker.
The servers at my work don't even tip me for bussing their tables. They're allowed to, the handbook says any one can be tipped, the servers, cooks, managers, dishwashers. I can even enter any and all tips in to the computer if I received a tip.
The servers also expect me to do other stuff for them that I know they can do. They expect to bring them ice or cups whenever they're low. The thing that makes me mad is they get angry every time I say no. What they end up doing is pushing the clean rack over to their section and expect me to unload it for them right there.
I have seen how things work at other restaurants, if a server needed ice, they get it themselves. I have even seen female servers get their own ice or cups and didn't look like they were angry or pouty about it.
The IHOP I work at, the servers aren't even that attentive. I have seen one server that is so lazy that no one tips her, then goes on to say that the place can't run without her. She left for a few months, place ran fine without her. She actually ended up coming back for a job.
The food isn't even all that great, save your time and go to a better restaurant. There's loads of better restaurants, that are healtheir too. IHOP has loads of unhealthy food.