Kentucky Fried Chicken Complaint - Where Has Customer Service Gone
CARROLLTON, GEORGIA -- I recently moved to Carrollton GA and I must say the Kentucky Fried Chicken is with out a doubt one of the least customer oriented business I have ever encountered. I have had several bad experiences here and said I would not go back but I like their chicken and decided to give it one more try tonight. There were no cars in line when I pulled to the screen to order and no cars in the parking lot so I know they were not busy. I waited at the window for approximately 5 minute before anyone took my order. I order and was told to pull around for my total. I had only ordered 1 item so I do not know why a total could not be given immediately. I get to the window and I am told it will be 3 more minutes on the Popcorn Chicken. I am asked to pull up and they will bring it to me. In 11 minutes time I did not have my chicken so I drove back through the drive in window. Only 2 customers came through the drive through while I was waiting. I ask about my chicken and immediately every one starts stammering. I ask for the name of the manager and employee comes to the window and tells me she is the assistant manager. She would not give me her name. I explain that I have had poor service at this location over and over and I am pretty upset. She offers me a side dish and I refuse. I could see from my 3 employees working and cannot understand why this happened. I will not visit this location again and I am researching who the franchise owner is because the employees here really need to be shook up. I manage a team of 11 office workers and last week I was going to reward them with lunch. I said since we cannot leave today (it was month end and we had a deadline) why don't we get KFC. My employee who has lived in Carrolton all her life said "If you want it for dinner I can have it back by then, those people operate in reverse!" That should have been my warning to wait until I am traveling and can go to a KFC that cares.
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