Hotwire Complaint - Fraud
CALIFORNIA -- I used Hotwire.com to book hotel using a feature where we are given a price but the name of the hotel is not given until we actually pay and once we pay, it is non-refundable. I booked a hotel that was supposed to be $119 a night on sale for $60. When I got the hotel name I looked it up to do some research on it. When I went to their site it had their room rates listed for $56 a night! Not only did I not get a deal I was charged more!!!!!!!!!!!!! When I called Hotwire to complain, I was told that their was nothing that they could do because it is non-refundable. I am appalled with their customer service.