Sears Complaint - Defective Kenmore Gas Range - FIRE HAZARD
NEWINGTON, NEW HAMPSHIRE -- I had the worst experience recently dealing with Sears regarding a gas range I had purchased only 4 years ago. My tentant decided to clean the "self cleaning" oven. Luckily she was home, as the smoke detectors went off. She shut the stove down to find the top of the oven door had melted into the oven! I spoke to FIVE different people in various departments @ Sears only to be told that because I didn't have an extended warranty, there was nothing they could do. This model does not have a lock handle on the door. I'm not sure why the lock mechanism didn't work. Thankfully she was home so this defect didn't cause a fire that would have burned the house down. I will never buy another thing from Sears!