Comcast Corporation Compliment - Wonderful Service! - Internet problems
EDGEWOOD, MARYLAND -- This morning my internet started to go wonky, again. I was getting kicked off every 30 to 45 minutes.
Called in and talked to a really nice person (Mark). He said the he could see that I was having some 'conection' problems. He asked me to hold and he would try to schedule an appointment for Thurday.
I sighed and asked if there was an earlier appointment because this was the 3 month in a row that I was having to schedule a service call.
He asked me to wait and he would see what he could do. When he came back on, he said that his lead tech would come over today to look things over sense I had been having so many problems.
I thanked Mark very much for all his help and we hung up.
About 15 minutes before appointment time, Joe C. called and said that he was on his way. He was at the door within 15/20 minutes.
He said the he wanted to start on the outside and he would be checking all the lines and that this may take awhile and if that was ok with me. I told him that was fine and to just let me know when he was ready to come in.
About 45 minutes later he was done with the outside lines and had repaired a small problem.
He then checked all the equipment and lines inside and replaced the router and modem with a new gizmo that had both in one machine.
He then got both my husbands and my computers back online and explained to me everything he was doing in words that this hopelessly tech impared person could understand.
He then left me his cell phone number incase I had anymore problems. Told me to call him anytime that I had a problem or question!
About 2 hours later I tried to print something and it wouldn't print. I then realized that the printer was a wireless printer and that it wasn't set up with the new router/modem (instant panic!).
I gave Joe a call and left a message. I didn't really expect him to call back today, if at all. Boy was I wrong! He called me back within 10 minutes.
He said that this wasn't a problem and that he would talk me through setting up the printer and that if I couldn't get it to work, he would be happy to stop by on his way home and set it up!
Well, he talked me through setting that printer up in record time! He made it very easy to understand and follow his directions.
So, I just wanted to say, there are some very good people at Comcast and I was very pleased with the service I received today ^_^