Family Kia Saint Augustine Complaint - Deceptive Practices and failing to honor product services

Review by hornungtrav86 on 2011-12-20
SAINT AUGUSTINE, FLORIDA -- December 19 2011 I bought a 2008 Kia Sedona well actually November 25 it is a great looking car but before I took it looking it over the radio was not working. But peter said we will get it fixed, when he started the car or wagon I guess you call it a smoke came out of the tailpipe and it lasted for a while, I pointed it out to peter " oh it's just been sitting and that's condensation", and I asked him for the Carfax, come over to the computer he said and obliginly pulled up something on his computer, "it says here he read off the computer at 33,000 miles had some shop work done and a report of a minor incident but no details that all there is. My last Kia was a certified used Spectra bought from them with 45,595 miles on it, supposedly when you buy a certified used car it has been gone over and completly brought up to top notch condition and all fluids and parts needing replacement being taken care of, they charge extra for a certified vehicle. I took good care of it and followed all the dealer recommendations serviced it regularly and brought it in early for the 60,000 mile service only put a little over 11,000 miles in 13 months but got a 1,069 dollar bill for the changing of a timing belt and a few other miscelanious parts like replacing a wheel stud on the left rear wheel for 59.65. Oh yes and they even threw in the nut, that was at 57,500 miles traded it in on the 2008 Kia Sedona. It"s now December 19, still haven't got the radio fixed, some minor dent's they were going to take care of haven't been done either but they said I got a extended warranty bring it in and we will estemate it and make an appointment to let your insurance company take care of it, waht happened to the reliability I was promised. I think you should learn a little more about ethics, in 50 years of purchasing over 40 new and used automobiles I never was as disapointed with a dealership as I am with yours.

Saint Augustine Florida
Comments:1 Replies - Latest reply on 2011-12-20
Posted by T on 2011-12-20:
There are a few things going on here. First, your certified used Spectra -

The timing belt is changed at a specified interval, not before. Therefore, it would not be changed at say 45,000 miles if it is due to be changed at 60,000 miles as part of a certification. That leaves a wheel stud, which you don't know when it went bad.

Next, this recent purchase. You did not state so - is it certified also? If so, yes, things like the radio not working should be caught. Whether certified or not, personally I would not buy a car with items to be fixed later. I bought a certified pre-owned, and they fixed a few small items, including a dent they had missed, before I paid and picked it up.

Once you accept a car, it is like pulling teeth to get many dealers to do anything, even if they agreed to in writing on the contract. If it isn't in writing, you are really fighting an uphill battle. Shouldn't be this way, but it is.

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