Big Sandy Complaint - Repair Service From Big Sandy
PORTSMOUTH, OHIO -- I purchased a new Frigidaire gallery side by side freezer/refrigerator from Big Sandy in August 2011. The freezer stopped freezing 3 weeks later. I called the Big Sandy service department and the soonest that they could send a technician to my home was one week later. He came, decided it was a faulty "mother board" and told me he would order the part. One week later the part came in and the technician was scheduled to come back to install the new part one more week later. So three weeks later he installed the part -- still didn't work. Again, the technician was scheduled for one week later, one week for a new part, and ten days this time for him to come back. New part -- still didn't work. We went through this again with another repair and still no solution. So I've been without a freezer for 3 months. Finally Big Sandy agreed to replace the whole unit, but of course they do not have any in stock right now. Hopefully I will get a new refrigerator by the New Year. Maybe. I hope. In the meantime, I found out that the constantly running compressor that first three weeks while waiting for the "mother board" cost me an extra $350 in electricity. After the last non-fix, the compressor started to run again constantly (while still not freezing) and I found out that the freezer portion cannot be disconnected. I cannot afford the extra electricity, so I have unplugged the whole unit.
I am very sorry I bought this refrigerator and especially sorry that I purchased Big Sandy appliance service. It is ridiculous for them to take three weeks for a repair, especially on an appliance that is such a necessity in our homes these days. They explain that they don't have enough technicians right now. If they don't have enough employees to offer timely repairs, then they should not offer service plans and lie about what great service they can offer.
Frigidaire is no help either -- they say I should have called them since this is under factory warranty.