Taco Bell Compliment - Stick a fork in it...
FARMINGTON, NEW MEXICO -- Well, now you actually can. And not just the spork of yesteryear. Spork? I never did like the sound of that word. Just creepy if you ask me. Anyway, as luck would have it, the Taco Bell location I visited for lunch today actually had regular forks! Knives too! I was delirious and dancing naked in my own little utensil utopia.
Perhaps they've had these awhile, but not since my last visit (not sure when that was exactly?). But it makes eating my Mexican pizza a whole lot easier than using the curvature of the spork. Yeah, I know...it takes a lot of gall to call anything from Taco Bell "Mexican" or a "pizza". But I was hungry and it temporarily satisfied me.
I would also like to point out that they made a mistake on my order. I asked for a cheesy gordita crunch, and when I opened it up at my table/booth, it didn't have any cheese, lettuce, etc...Therefore, I was presented with a couple of different options. 1.) I could throw a tantrum and start berating the employees for poor customer service and messing up my order. 2.) I could just ask for another one to replace mine.
I chose the latter. I simply walked up to the counter, explained my garnishment gaffe, and allowed them the opportunity to correct the situation. She politely took the incorrect one, discarded it in the trash, and promptly asked the line server to make a fresh one. Problem solved. Positive outcome. Great service!
As I always say, great customer service isn't about being mistake-free, everyone makes them. But instead, great customer service is what they do to correct the situation. Good job Taco Bell!