Time Warner Cable Complaint - Time Warner Cable caused me to have an emotional breakdown.
ARLINGTON, TEXAS -- On August 02, 2011 my apartment caught on fire in which destroyed everything I owned including Time Warner Cable Equipment. Thank God I did have renters insurance. So in the month of September I finally was able to find a place to live in which I was very excited to do, because of the places I had to live because of the fire. I called Time Warner Cable to have my services transferred and to pay the balance due on my account. I relyed completely on Time Warner Cable to be able to give me the balance owed on my account simply because all the bill that I had was destroyed in the fire. The agent that took my call told me that all I owed was $50.00 dollars, so that is what I paid. We then was able to set up an appointment to have my services connected. My services was connected on September 8, 2011. After 2 whole months had passed I received a call from Brandi in the collection department saying that my service will be disconnected tommorrow if I fail to set up payment arrangement with her now. I explained to her that I was not aware of such a balance do and that there is no way that I could make a payment because I just paid my bill for Time Warner Cable of $303.00 two days prior. I immediately became ill because I work from my home and I have to have internet and my phone service to do so. While we was talking she disconnected my service. I started crying uncontrollable. I couldn't breath. She told me to calm down. I had so much pressure on me through this lady Brandi that I had no choice to give her dates out of my state of confusion on when I could pay this bill. She said that I had to pay the bill before the month is out. I paid the first payment, so when the second due date came which was 2 weeks later, I called Timer Warner Cable because I couldn't meet that dead line in such short notice, I was advised that I didn't have to make a payment today but I needed to make a payment the following Wednesday to avoid disconnect. I trusted the agent again, so my time came to clock in for work and about 30 minutes toward the end of my shift Time Warner Cable disconnected my cable, internet and phone services. After paying my the bill with borrowed money my services was reconnected all to be disconnected again by Brandi because I advised her after she phoned me, that I no longer needed her services and that I was going to make a formal complaint against her and everyone else who provided me with false information and down right lowsy service. I then had to call Time Warner Cable again to find out why Brandi did this. The supervisor said that she did not understand why my service was disconnected. I kept on stressing to her that Brandi did it. She eventually was able to reconnect my services. I wish that I could get another provider but unfortunately they are the only company in my area.
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