Big Lots Informative - Big lots...A lot of junk with a horrible return policy.
PENNSYLVANIA -- This place….I’ve never felt so manipulated in my life. I bought an mp3 player packed in a thick plastic wrap. To get it out of this plastic, it had to be cut. I turn on the mp3 player…it crashes. When I take it back within 30 days, with my receipt, all the accessories, the headphones not even touched in a clean zip lock bag…I was told because I didn’t save the plastic wrapping they could not help me. No exchange, no store credit, no refund. I ask the sales woman, “So I have to keep something broken you guys sold me because I didn’t keep a plastic wrapper?” “Yes,” she said then said carelessly.
Not to mention she didn’t know the store policy in the first place. She had to read the back of my receipt then go to find three others to read it and the policy board. She told me they announce the return policy on the intercom. I am a regular shopper…since when did they do this? The manager refused to come speak with us pretending to be very busy when there were plenty of workers and only three customers. The cashier walked away from the desk several times on her own mission while we were still asking could we call headquarters or anything to not lose our money. So not only a broken product, stupid excuse for no money back, bad customer service! I walked out without the rest of what I wanted to buy…not because I didn’t get a refund…but because the lady was so uncaring to the situation.
Now get this, I email a complaint about this behavior. Instead of even an apology for such treatment I am told that I need the original plastic. Plastic? When I have a receipt and the merchandise. Who keeps cut up plastic? This is a gimmick, I assure you. This is something they know everyone would throw away. It was very unapologetic. No apology, no sympathy, no exceptions. There is no other way to put this other than Big Lots sucks big time. I wouldn’t recommend it for anything over five dollars…and if you value even that, I would keep my money in my pockets. This policy is for items that are higher prices, cameras, mp3s, vacuums, etc. A scam if I ever heard of one.