Radio Shack Complaint - Don't buy cell phones from Radio Shack
GARDEN CITY PARK, NEW YORK -- Went to upgrade my Verizon phone at Radio Shack to get the new Bionic in 9/2011, had a salesperson that knew almost nothing about the phone or Verizon and I was in the store for close to 4 hours to do a simple upgrade. The salesperson told me that Radio Shack's insurance plan was better than Verizon's for the same price, that they replaced your phone with a new phone instead of a refurbished one, which is what he said Verizon did. I asked about lost or stolen phones and he told me they were included, so I switchd from Verizon's plan to Radio Shacks. About 2 weeks later, I brought the Droid Bionic back because it kep shutting down for no reason. They switched it for another one, again in the store for over 2 hours, they just didn't know how to use the equipment. I have to say after all of this I never lost my patience. Went back to Radio Shack this past weekend, 12/18, for a totally different reason and was met with the nnormal unprofessional behavior of the salespeople. They didn't know what was in their circular, where products were in the store, didn't care if they helped me. I had my phone in my hand and put it on the counter to find some batteries in my bag that I wanted to recycle. The sales person told me RS doesn't recycle batteries. I told him I was pretty sure they did, so he took them. I left the store, walked to my car, went to make a phone call and realized I didn't have my phone. I searched my car and realized I left it in the store. Went back in within a few minutes of leaving and asked the guys if they saw my phone and they said no. Another customer offered to call the phone for me and it was ringing on his end, but we couldn't hear it in the store. the ringer was definitely on, so I went back to my car, looked for it some more, looked in the parking lot and called it several more times, nowhere to be found. Very strange since I hadn't gone anywhere. I asked about my insurance plan and guess what?? it doesn't cover lost or stolen phones!! SO I am out my very expensive phone, have no insurance and no upgrade left. I called and emailed RAdio Shack corporate and they could care less, they don't care that their salespeople are lazy and uninterested, don't know how to sell their product and could care less when you walk into the store on football Sunday, because they are too busy watching the game in the back.
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