Toys R Us Complaint - Site to Store Items Shipped Missing in Store
VALLEY STREAM, NEW YORK -- On December 10th I went to the Toys R Us store in Valley Stream to pick up two items that I had shipped to the store, order number 7739925778. When I gave the representative my order information she told me it would be an HOUR before they called me to pick up the two items I ordered. An HOUR later I went back to the area where the site to store items were being distributed and was told by a representative that they could not find my order. It took about another hour for them to locate the Tiana doll I ordered and paid for. Then they told me that were still trying to find the Fisher-Price My First Dollhouse-African American that I ordered. It took about another hour with two managers working on trying to locate my order for them to tell me that they could not locate my order and that the best thing they could do for me was give me the same dollhouse with the Caucasian dolls. I was not happy with this option because it was not what I paid for and ordered. Then the manager Diane told me to take that dollhouse home and when & if they get the correct dollhouse in they would contact me. I told her that didn't make any sense and if she could contact another Toys R Us for me to see if they had the dollhouse and I would go get the items from there. She told me no she would not be able to contact them and the most she could do is give me a listing of other stores where I could go purchase the dollhouse yet again and then bring the dollhouse with the Caucasian dolls back to the store and return it. I was very disappointed with how the situation was handled because these items were paid for, I was only having them shipped to the store which I thought would've been a better option. The managers attitudes were completely unprofessional even after I told them that I had my two-year old in my car and that this store was quite aways from my home.