Choice Home Warranty Complaint - Extremely Bad Customer Service Non Experienced Contractors Just Very Bad Company
EDISON, NEW JERSEY -- Choice home warranty is giving us the run around as they always do. They came out to repair a faulty pump on our septic system, had to pump the liquid tanks to get to the switch to test it and counted it as a septic overflow pumping, when they never had the solid tank pumped. Now 1 month later, the solid tank is full, I called them to pump it but they said only 1 pump per year allowed, but that pump was not for the intention to resolve a solid back up. Okay now we had to pay 225 for the pumping, okay, the drain is clogged, they send the plumber, he has no clue how to clean out a drain, so the so called plumber, calls Choice and tells them the septic is full that's why the drain is clogged, now, we just had the tank emptied the day before so that is not the problem, now to delay this service Choice is demanding the receipt for the pumping to be sent to them, now, I had just told them I paid 225 to pump the tank, the plumber is really not a plumber but a back yard mechanic posing as a plumber and says he can't unclog the drain, what kind of BS is this. Choice is a SCAM STAY AWAY from them.
They DO NOT Team up with Professional contractors, this is the 3rd time this such event has happened to us. in 1 year... Customer service, very rude and not willing to work with the customer to resolve. Just a bunch of idiots maybe 20 years old answering the phones.