Advantage Rent a Car Complaint - Lousy Service! - Rental Car
OAKLAND, CALIFORNIA -- First of all everyone should know that Advantage is not located in the rental car facility at the oakland airport that the other major companies are located so you need to take a shuttle to the main facility then call for an Advantage shuttle that backtracks the opposite direction for what feels like several miles. This happens both picking up and returning the cars. With our experience the agent told us the shuttle would be by to pick us up in about 5 minutes. After 11 minutes I called again and was told the shuttle did come by but we were not there. That was total BS because we were standing exactly where we ended up being picked up. Also the reservation was for a full size car but a full size was not available so instead of being offered an upgrade I was given a "downgrade" to a smaller car. Also neither shuttle bus driver (coming and going) offered to help my wife with her luggage.