UBid Complaint - UBid = UBetter AVOID!!!
ITASCA, ILLINOIS -- ***** BUYER BEWARE *****
UBid is one of those shady companies. They attempt (and sorry to say succeeded) to sell you products at cheaper prices than their competitors. These so called deals are nothing more than a scam. I called UBid, only to be on hold for over 48 minutes before a representative answered the phone. When I explained the situation:
Purchased a Toshiba Camileo S30:
Box looked as if it had been opened before and resealed,
Tried to charge the Camcorder battery, but the model was broke.
The screen/camcorder would on turn on with the A/C cord attached.
After I had explained this to the representative, he told me to hold on. After another 5 minutes of wait time, he came back and gave me the number to Groupon. He told me that since I bought the offer through Groupon, they were the one's responsible for refunding my money. Since I couldn't remember if I had purchased a Groupon for UBid, I accepted the number after expressing my disappointment with UBid's products that they sell. He had told me "Sir, don't go there!" as if he was the one who had purchased a product and received a broken one.
I called Groupon, only to find out that I didn't purchase a UBid Groupon, and they didn't have any history of selling any UBid Groupons in the past.
I had to spend another 1+ hour of time on hold to get back in touch with UBid Customer Service. Once on the phone with them again, I asked to return the product I purchased and was put on hold again. After finally coming back to the phone, the representative told me that they didn't have any batteries in stock for that camcorder. I told him I didn't want a new battery, just to return the item. He finally sent me a RMA number which I printed out and returned. Hopefully I will receive a full refund shortly.
In short, I would highly recommend NOT buying anything from UBid, their customer service is absolutely horrible and you will not get the product that you actually bought.
Company Response on 12/22/2011:
We're so sorry this customer has had a bad experience! Sometimes, but rarely, issues do arise with recertified or refurbished goods but we always try to provide customers with fair, fast resolution. This time of year, our call center sees very high call volumes and wait times, and it looks like this customer experienced both, and we do apologize for that. However, uBid is not a shady company by any means, we're a group of very dedicated people who have been providing great online deals to millions of members over the last 15 years. Based on this review, we don't have enough information to identify this customer specifically but we encourage him/her to contact email@example.com directly so we can make it right. Thanks!
uBid Customer Care