RICHMOND, VIRGINIA -- I have the misfortune to live in Henrico County, VA just outside Richmond, Va. Of course, in their wisdom, the USPS assigned my community a Richmond Zip Code forcing us to deal with the East End Richmond Post Office, better known because of its plastic shields at the counter and locked areas, the "War Zone".
For 12 years I have suffered and complained to the Post Master General and the local post office by telephone (try to use their online complaint e-mail forms and you will probably find as I do that they do not work - broken links, locked fields, etc.) about: (1) misdelivered mail, i.e. all mail in my cul de sac delivered to my mailbox, my correctly addressed mail delivered to a person in Richmond with a totally different name and zip code, etc. (2)delivery of my mail consistently after 6:30PM (3)packages not delivered requiring me to pay a cab (I do not drive and there is no bus service) to go to the "War Zone".
The excuses they give me are numerous - can't hire enough people because they, "can't find enough employees to pass the legal requirements and drug testing" (actual quote), they are afraid someone will steal the package if they leave it (UPS and FedEx have no such problem and I have never missed receiving a package), my neighborhood is the last on the route, etc.
I have a family in France and right now I am waiting to call a cab to pick up the package they sent. As usual, it was delivered after 6:30PM and although I was home either the carrier did not use the doorbell or simply knocked once and left.
So, I am going to tell my family in Europe to not attempt to send packages and to rely on IM and e-mail for our correspondence.
I will choose the more expensive method of sending my packages by FedEX or UPS. I have already switched to almost exclusively electronic cards and correspondence.
It appears to me that if the Post Office wants to become financially viable they might consider providing decent service.