Ashley Furniture Complaint - Ashley Bedroom Suit - Bed & Dresser
COLUMBIA, SOUTH CAROLINA -- I purchased a queen size bedroom suit made by Ashley Furniture. I have had nothing but problems. The mattress and box springs do not fit the bed properly. My granddaughter whom is 2 fell between the foot board and hurt her arm. (thats how big the gap is) That's when I realized that the gap between the foot board and mattress was way to big. I phoned the furniture store where I purchased the set and they came and exchanged the mattress. The mattress was so tall that I had to get a foot stool to even get on the bed. Next they brought out a drop rail. It lowered the bed, however the gap is still there. If I move the mattress down it fills the gap at the foot board, but then you have a hugh gap at the headboard. Then you have to fight all night with your pillows and pick them up from behind the bed. I was told that I could purchase something like a body pillow to fill in the gaps. That didn't even make good since to me. I called the furniture store again on 12-21-11 and complained. Basically, I was told that there was nothing that could be done. He did offer to pick up the bedroom suit but was very rude and saying he would do so, by stating that I would not have a bed to sleep in. I have bought most of my furniture from Ecomony Furniture in SC and I have had nothing but problem with most of the items purchased. They will stand behind you, up to a certain point. I am most postive that if his grandchild fell in between the cracks of the bed that he would be complaining too. If someone gets hurt, there are going to be more problems you can rest assured.