MCI/Worldcom Complaint - BIG RIPOFF!!!!! - MCI Neighborhood
HUEYTOWN, ALABAMA -- I am amazed at how badly a phone company can constantly rip off their customers. Approximately 3 years ago, I was called and offered the Neighborhood plan. Basically I was told that I would pay $19.95 for the same service I was getting which included Caller ID and voice mail. This was half of what I was paying at the time. When I got my first bill it was $50.00. I was shocked so I called customer service and was told that they had quoted me the wrong price and they would adjust my bill for that month but every month following would $50.00. This was actually more than what I was paying previously for phone service. I got very angry and told them I wanted to disconnect immediately. I immediately called my former phone company and was reconnected. I then got a bill for $60.00. I called and complained again and was told that regardless I owed it. I have been sent to collections and still refuse to pay for something I was told I don't owe. $60.00 for 1 month of phone service when I paid $20.00 already? That would make that one month $80.00 for one month of phone service that I used NO long distance at all. We have gone through 3 years of harrassing calls and I am sick and tired of it!!!!! I would gladly join a class action suit against this company for their fraudulent practices!!! I was actually called a few months later and asked if I would like to join the Neighborhood!! Can you believe that? I told him what had happened and he suggested I call their complaint line and report what had happened because he couldn't believe his company would treat customers that way. Well I called this number....several times....never to get through. Sounds pretty fishy to me!! How can a company like MCI get away with this? I guess that's how they make so much money. I am now listed on my credit report as someone who doesn't pay their phone bills. Yes, I could pay the $60 and get it fixed, but why should I have to pay $60 for something I never recieved? Also, when originally contacted I was told my phone call was being recorded. This means they would have me asking repeatedly are you sure I will only be charged $19.95 a month for these exact services? I even got my husband on the phone to double check that I was hearing right. These people should be stopped!!!!!