Hotwire Complaint - Fraud Site - Hotel
Misrepresents hotel amenities and services. Stretches hotel star rating.
I have used Hotwire many times in the past to make hotel reservations with NO problems. However, it seems they now have very POOR quality criteria control and allow hotels to put what ever they what on the site to SUCK you in. Example: I made two separate reservations arriving Christmas day. Both are not what I thought I was getting or paid. The 1st 4 star hotel offers NO restaurant open until 5:00 pm. Our early morning flight arrives at 9:00 and checking restaurants downtown San Diego most are closed. What 4star hotel especially in a downtown location is closed during the day or at least offers room service for guests? After reading reviews it is also extreme pet friendly allowing pets in all public areas even the restaurant. Where I live this is a health code violation. Also NO pool! These things should have been posted on hotel description so I would not book, again misleading. This is NOT a Hampton Inn or 4 star services or amenities I paid for. The second 4 1/2 star hotel says it is non-smoking but after reading poor reviews and checking website found it offers smoking rooms. I am allergic to smoke so always try to book non-smoking hotels. When I called Hotwire I was told they don’t have to be 100% non-smoking just offer non- smoking rooms. I’ m sorry but that is not a good answer. ALL hotels offer NS room! Clearly Hotwire allows hotels to put whatever they want on the site to suck consumers in. The problem is after you book and pay you don’t get the services or star rating you thought you were paying for. After calling to try to change hotels to true 4+ hotels (not refund) I was told by a supervisor there are no refunds or changes and the terms state no warranty is made on hotel services. Shame on you….you have an obligation to verify hotels provide the amenities and services of the hotel rating YOU sell. Now I find out I could have booked the new NS Hilton on the water for the same price we paid of $99 on my own and had control of my vacation not to mention Christmas. NEVER AGAIN WILL I BOOK WITH HOTWIRE AND ADVISE STAY CLEAR OF THIS SCAM SITE.