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Brookstone Complaint - Unacceptable merchandise substitution - Xonex 80 Piece Big Art Set
Xonex 80 Piece Big Art Set - Complaint
On 12/3 ordered an 80 piece Big Art Set to be sent to my grandson who lives in another city (couple hundred miles away). On 12/20 he, or rather his Mom, received two 41 piece art sets instead of the one 80 piece set ordered. Do not like the meager assortment of items in the 41 piece set. However, it's now too late now to send my grandson another Xmas gift. Can't ask my daughter-in-law to take time out of her busy holiday schedule to get him a replacement gift, so she'll be giving him a 41 piece set as his present from Grandpa and Nana. Brookstone has no 80 piece sets available. The current on-line asking price elsewhere for the 80 piece set is $49.99 and the 41 piece set is $11.99. I can't return the items to Brookstone since I've never had possession of them Only concession Brookstone will make is refund of shipping charges. Do not feel Brookstone should be making a profit by sending out items that were not ordred nor wanted.
Comments:
Posted by trmn8r on 2011-12-22:
When you say all Brookstone will do is refund the shipping charges, do you mean that they won't allow you to ship this junk back at their expense for a full refund? That is what they should do!
Posted by Starlord on 2011-12-23:
Agreed, you did not agree to the lesser quality merchandise, and it is Brookstone's bad. I would not let them get away with this. However, it is not technically a bait and switch, but an unacceptable substitution for an out of stock item.
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