JCPenny Complaint - Incompetent Personnel
LAS CRUCES, NEW MEXICO -- December 30, I went to jcpenny to order a necklace in the jewelery department, and no one there knew how to do it. They told me someone would be in tomorrow who knew how to take my order. Next day, the transaction was done. December 21, they called and said my order was in. December 22, I went to pick it up. At the store, it took about 5 minutes before one of the women came to help me, as she was talking to one of the other female employees. It appeared to me as if both of them were just ignoring me, even though they both saw me waiting at the counter. One finally came to the counter, and asked if she could help me. I told her I came to pick up a necklace. I gave her my name, and she went to look for it, without finding it in the drawer. When she couldn't find it, she called someone else to look for it. When that person couldn't find it, she went and asked someone else, whom I believed was the store manager, and she went and looked for it and found it. To my surprize, she brought it in a old crumpled up plastic bag, and handed it to the other girl. The girl with the bag proceeded to rip the bag up. After that she showed me the necklace which did not actually live up to my expectations. Doesn't the company that contracts with jcpenny to do this work inspect their product before sending it to the store? After that, they acted as if the receipt that was given to me at the time of the order, which was paid for in advance was not ligitimate. They proceeded to look it up on the store computer and could not find it. Watching them I got the impression that they didn't know what they were doing. They finally let me take it after I signed a UPS piece of brown paper? The whole thing took about 30 minutes. I've never encountered such untrained and imcompetent personnel. They acted like they didn't care. Well, that's my story. Ho Hum. The name of the store manager is Cindy.