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Southern China Airline Complaint - Very Poor Service Or No Service

Review by normajeanchin26 on 2011-12-22
LOS ANGLES CALIFORNIA -- I had booked my 70 yr old husband and his friend a rt. to Canton from Belize. On Southern China airline for Oct. back in Aug. all paid for on credit card. He made the trip from Belize to Lax. Ck'd in at Lax ticket counter no problem. Made it to Canton. On his return is when the nightmare started..
Canton airport ticket counter for China Southern airline would NOT give him a boarding pass. They claimed they both had bought a child's ticket. That if they wanted to leave that night they needed to buy a "new" ticket. Or call his travel agent at 5pm. So with 2 police guard behind them. they had no choice but to buy another return ticket back to Belize. At of course almost twice the cost. DO NOT USE CHINA SOUTHERN AIRLINE!!!!
Comments:2 Replies - Latest reply on 2011-12-23
Posted by onlooker on 2011-12-22:
Please go back to your original purchase point and find out what happened. Either someone could not believe how the ticket was marked or the class, or they just flat out were wrong. And in China, no one in authority is wrong.
Did your husband and friend pay in cash or use credit card? If credit card, start to discuss with the credit card company too.
If they paid cash - you have little to no recourse unless, the airline gave them receipts.
Good luck.
Posted by Anonymous on 2011-12-23:
You might want to spell the company name correct as its China Southern. Neophytes visiting China should always connect thru NRT (Japan). Not sure how this happened (ticketing as minors) but scam somewhere is not out of the question. It raises the question: Secure flight data - requirement to enter the US, Visa data prior to entering China, UM (unaccompanied minor) rules flying internationally. What did the travel agents itinerary say and did you call them? Its possible it was bought as two separate segments but this only happens regularly ex Philippines because of their ticketing laws. For Guangzhou I find CZ's hard product good but soft erratic in F thus I tend to shy away from them.

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