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Alligient Airlines Informative - Cautionary Tale - Airline Reservation No Refund Policy

Review by gatekids613 on 2011-12-23
LAS VEGAS, NEVADA -- Alligent Airlines has an excellent business model & serves a genuine need, but is joining the airline trend of tagging on additional fees for about every thing which will make it less competitive over time. It has apparently gotten arrogant & greedy in all its successes. Be very deligent about getting to the airport to check in at least 45 minutes prior to departure or risk being labeled a "no show"- no refund either. I saw a stressed couple rush to the gate 20 minutes prior to departure & denied boarding- that's nuts since the airline claims to not overbook, their seats were still available, and the frazzled couple were available to occupy those seats, yet they were DENIED passage? READ THE FINE PRINT. Alligient personnel appear very rigid about enforcing it without empathy for circumstances. Clearly, they are taking all the forfieted "no show" fees to the bank. Some of the Las Vegas gate agents are surly too & seem completely indifferent to customers- just focused on getting peps on board & out of their hair & personal conversations. Other than that- Alligient is a nifty little airline but as their customer service declines, so will will their passengers & their reputation as an industry rising star.
Comments:3 Replies - Latest reply on 2011-12-25
Posted by Anonymous on 2011-12-23:
Just a thought before you click "buy" on Allegiant Air. If your flight cancels no accommodation and it could be days till you get in or out. Since their aircraft are all cast offs from other airlines you are flying some pretty old and tired metal with pilots that didn't make the cut with majors.
Posted by trmn8r on 2011-12-23:
Ala carte pricing is indeed a trend across ALL classes of airlines, so it is to be expected that a budget airline like Allegient would follow that trend.

The Allegient contract of carriage spells out the terms clearly, and in BOLD PRINT in several places warns that ticket fees are NON-REFUNDABLE. Here is an excerpt pertaining to check-in:

"You must check in at the ticket counter or online at least 45 minutes prior to your scheduled departure time; if you do not, your reservation for that segment is subject to cancellation.

Pre-purchased seats will be held for you until 45 minutes prior to scheduled departure time. Failure to be at the gate area at least 45 minutes prior to scheduled departure may result in loss of seat assignment and forfeiture of pre-purchased seat fee."

Posted by diane on 2011-12-25:
While the terms are spelled out- there are unforseen circumstances that might delay a person for a late gate arrival and their lack empathy is astounding. I can see forfieting a prepaid seat 10 minutes prior to departure but 45 minutes?? Come on. It may be a shortage of personnel who get testy after racing from ticket counter to gate podium or the ramp to load bags while management lines their pockets for their efforts. Another issue with Alligient is inconsistancy in what is acceptable for carry on- and charging high gate check in fees for carry on that met the standards on the same aircraft model the previous flight. Alligient may be laughing all the way to the bank- but they won't be laughing so much when passengers start to wisen up to the lack of PR and fair business practices and take quality over quantity with another carrier.

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