Alligient Airlines Informative - Cautionary Tale
LAS VEGAS, NEVADA -- Alligent Airlines has an excellent business model & serves a genuine need, but is joining the airline trend of tagging on additional fees for about every thing which will make it less competitive over time. It has apparently gotten arrogant & greedy in all its successes. Be very deligent about getting to the airport to check in at least 45 minutes prior to departure or risk being labeled a "no show"- no refund either. I saw a stressed couple rush to the gate 20 minutes prior to departure & denied boarding- that's nuts since the airline claims to not overbook, their seats were still available, and the frazzled couple were available to occupy those seats, yet they were DENIED passage? READ THE FINE PRINT. Alligient personnel appear very rigid about enforcing it without empathy for circumstances. Clearly, they are taking all the forfieted "no show" fees to the bank. Some of the Las Vegas gate agents are surly too & seem completely indifferent to customers- just focused on getting peps on board & out of their hair & personal conversations. Other than that- Alligient is a nifty little airline but as their customer service declines, so will will their passengers & their reputation as an industry rising star.