Hertz Car Rental Complaint - Disception of fees charged
COSTA RICA -- We booked a car rental on line in Sept 2011, upon arrival in Costa Rica they stated they could not honor the internet price as additional fees were required. They would not allow us to rent a car unless we payed additional fees for insurance ranging from $270 - $437 (depending on type of coverage you selected). They were aware that the internet pricing differed (due to numerous customer compliants) but offered no resolution.
Because this was our first trip to Costa Rica, (its late at night, its dark outside) they had picked us up at the airport and tranferred us to their office, we felt we had no choice but to take the minimal coverage offered at an additional cost of $160. Upon return home and review of our card statement, we realized that they had charged us more than on the final receipt in our possession.
Total dishonesty on their part, would not recommend their services to anyone.