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Kmart.com Compliment - Excellent CSR - Customer Service Rep on Chat Talk

Review by sabletaz on 2011-12-23
I had a problem checking out on Kmart.com, I had a promo code that I thought would work but didn't. Instead of just getting mad and going to another website, I decided to try the live chat that Kmart had set up. I am so glad I did. I had a nice service representative name Alyssa who took the time to help me. She brought down the total price w/shipping from $60.88 to $53.54.
Comments:6 Replies - Latest reply on 2011-12-24
Posted by Anonymous on 2011-12-23:
Good review. Just goes to show that staying patient and asking a CSR for help pays off.
Posted by MRM on 2011-12-23:
Sabletaz, long time, no see! Kudos to Kmart for providing excellent service!
Posted by trmn8r on 2011-12-23:
Very pleasant surprise. Nice review.
Posted by Skye on 2011-12-23:
Great review.

I also have always had nothing but the best in customer service from Kmart.
Posted by Venice09 on 2011-12-23:
I think people hesitate to use live chat, but I've always had good results. It's the quickest way to get things done. If it's available, I usually use it.

I miss my Kmart. It's been over ten years, and the building is still empty. I wish they'd move back.

Nice review. Love the snowflake!
Posted by sabletaz on 2011-12-24:
Thanks you all for your comments. Hope everyone has a great Holiday!!!!!!

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