Best Buy Complaint - The store that will sell you a phone but never answer their own!
Over the last 2 months, I have purchased 25 laptops from Best Buy store 237 (Viscount Drive - El Paso, Texas). I have needed on occasion to call them and verify availability. On every single occasion, I have encountered a wait time of an HOUR or more. Not once have I had a question answered from them. I use Skype as I am in Mexico (208 miles south of El Paso). It costs me 3 cents per minute. After waiting an hour, I get peeved and click to be transferred to another store. When they finally pick up (15-25 minutes later), they tell me the status of the product in their store and 2 out of 3 times, they can't tell me the status of store 237. I'm more than annoyed with them. Ever notice how they have a bazillion laptops listed on their website BUT over 70% of them aren't available online or at the store? I miss Circuit City!!!
Best Buy Store 237