Sears Complaint - Feeling Ripped Off With Whirlpool Washer
LOUISVILLE, KENTUCKY -- I have suffered through a year with a high end washer, designed to save energy, no agitator, totally run by computers. I purchased a "protection plan" which requires that I receive 4 new parts within a year, and my first part was replaces a fraction over a year ago, so the last new parts cannot be added to the first. A week ago a technician installed the wrong part in error requiring yet another replacement part to be installed. The tech was here for 4 hour today and when he left, all seemed to be well, but when he left I noticed that the spin cycle had not functioned properly and put it on a spin cycle, only to fin that NO cycle was working AT ALL. Now I have learned that the "rental reimbursement plan' will only pay for the days required to get my machine running or replaced, leaving me with the entire month to pay for the rental agreement. The next trip will no doubt require the necessary part replacement called for in my protection plan, and I must say that I am NOT excited about replacing this machine with another from Sears. This brand, ears/Whirlpool was the ONE and ONLY brand I have ever owned with total satisfaction for more years than I'd care to say. Now, no doubt partly due to the manufacturing overseas or Mexico, Sears seems to have lost quality control, and probably their once firm grip on the washer sales industry. I was offered a $50 gift certificate; catch is, I'd have to go to Sears to use it.