Pathmark Complaint - Free Turkey. They Just Can't Seem To Get It Right
My cash register receipt qualified me for a free turkey. Not wanting to loose this offer I went to the store before it expired at the end of the month. I went to customer service and asked if I could get a turkey breast rather than a whole turkey and just pay the difference. They would not allow this. They offered a measly 5% off if I wanted the turkey breast. Okay I'll take the free turkey instead. Now the plot thickens. They informed me that they had no more turkeys. A rain check was offered for what I really didn't want in the first place. Then I was offered a free Smithfield Ham because they ran out of the turkeys. This seemed like a fair offer. Found a nice spiral ham and went to the checkout.
The cashier using different codes was not able to deduct the ham and I was being charged the full $21.00 price. The manager now intervened but still couldn't deduct the ham. Now after 10 minutes the line is backing up and customers are pissed and my patience is running thin. Finally they figured it out. The free ham was only for the cheap Butt and Shank, not the Spiral. Customer service did not specify this. More time is clicking by. The manager now has other customers complaining because they can't get their free turkey. Just to get rid of me she finally offered a free turkey breast. I took the offer. This entire transaction took over half an hour. This is not good customer service. Yes in the end they compensated me but it was not worth the aggravation. I would not have had this problem at ShopRite.