Brookstone Complaint - AR Drone problems with no satisfaction
TAMPA, FLORIDA -- This was poorly manufactured. One of the motors does not work right out of the box. Inspection of the circuit board for the motor revealed really bad assembly, missing parts versus other motors.
This was a Christmas gift for the kids and great dissappointment for us on Christmas day. The next day Brookstone refused to replace or refund stating their policy requires the manufacturer handle this. I had asked about the return policy and it was not explained in the manner they are now saying.
So, Parrot wants me to return the entire unit rather than send a motor for replacement.
This further delays the gift for the kids. I am dissappointed in both Parrot and Brookstone, they are not taking care of the customer very well actually not at all.