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Brookstone Complaint - AR Drone problems with no satisfaction - AR Drone
Complaint
TAMPA, FLORIDA -- This was poorly manufactured. One of the motors does not work right out of the box. Inspection of the circuit board for the motor revealed really bad assembly, missing parts versus other motors.
This was a Christmas gift for the kids and great dissappointment for us on Christmas day. The next day Brookstone refused to replace or refund stating their policy requires the manufacturer handle this. I had asked about the return policy and it was not explained in the manner they are now saying.
So, Parrot wants me to return the entire unit rather than send a motor for replacement.
This further delays the gift for the kids. I am dissappointed in both Parrot and Brookstone, they are not taking care of the customer very well actually not at all.
This was a Christmas gift for the kids and great dissappointment for us on Christmas day. The next day Brookstone refused to replace or refund stating their policy requires the manufacturer handle this. I had asked about the return policy and it was not explained in the manner they are now saying.
So, Parrot wants me to return the entire unit rather than send a motor for replacement.
This further delays the gift for the kids. I am dissappointed in both Parrot and Brookstone, they are not taking care of the customer very well actually not at all.
Comments:
Posted by trmn8r on 2011-12-26:
Some items are like this - essentially not returnable.
http://www.brookstonemedia.com/DronePurchaseAgreement.pdf
What were you told initially when you asked about the returns policy? I wonder if you ran into a CSR unaware of the strict policy.
It really stinks that the item is brand new, doesn't work, and needs to be sent back. I guess you won't be writing compliments about it anytime soon.
http://www.brookstonemedia.com/DronePurchaseAgreement.pdf
What were you told initially when you asked about the returns policy? I wonder if you ran into a CSR unaware of the strict policy.
It really stinks that the item is brand new, doesn't work, and needs to be sent back. I guess you won't be writing compliments about it anytime soon.
Posted by macdave on 2011-12-26:
Depending upon the laws in Florida, if you purchased the drone in the store they should be required to exchange it for a working item. I believe that its called an Implied Warranty of Merchantability, in that brookstone took your money for the drone and is required to provide a working product to you at no additional cost. If you purchased online, then the drone purchase agreement listed by trmn8r above would probably apply, unless you signed something like this in the store.
David
David
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