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Alamo Renta Car Complaint - Beware of Alamo Cancun Airport - cash deposit for car rental
cash deposit for car rental - Complaint
CANCUN, MEXICO -- I rented a car on 12/2/2011 on Alamo Playa del Carmen and returned it next day at Alamo Cancun Airport. Because of some problem with my credit card, I left a cash deposit of US$500 that should be returned to me after I return the car without any problem.
When I returned the car, the Alamo's employee didn't know anything about this deposit. After he called someone, he returned to me US$400 with the promise that the missing US$100 would be deposit in my bank account. I was very late to my flight and had no other option than accept that. I signed a receipt of US$400.
I email Alamo Cancun Airport supervisor, Mr. Jaime Díaz de Sandi, who says the employee had returned me all the money. I asked him to verify the receipt but I didn't receive an answer. I file a compaint at Procuradoria Federal del Consumidor of Mexico.
After this problem I've read many other complaints about them. Beware of these crooked and liars of Alamo Cancun Airport.
When I returned the car, the Alamo's employee didn't know anything about this deposit. After he called someone, he returned to me US$400 with the promise that the missing US$100 would be deposit in my bank account. I was very late to my flight and had no other option than accept that. I signed a receipt of US$400.
I email Alamo Cancun Airport supervisor, Mr. Jaime Díaz de Sandi, who says the employee had returned me all the money. I asked him to verify the receipt but I didn't receive an answer. I file a compaint at Procuradoria Federal del Consumidor of Mexico.
After this problem I've read many other complaints about them. Beware of these crooked and liars of Alamo Cancun Airport.
Comments:
Posted by Alain on 2011-12-28:
I haven't used Alamo for years because I found them to be unsatisfactory. Looking at your review, I won't be considering them anytime soon.
Posted by fcheung97 on 2012-03-30:
Only after I 've complained at Profeco (mexican consumer affairs) that Alamo Cancun Airport accepted to refund my US$100. It took almost 3 months to finish this process, but I think it's worthy, not only about the money, but mainly to show this companies to respect their customers or have honest employees.
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