HomeDepot.com Complaint - Worse customer servcie EVER

Review by terridrew15 on 2011-12-27
I ordered 5 blinds prior to Thanksgiving. After a week and no info, I called to see the status of my order. I was told my order was "lost" and that, even though I had already been charged, I needed to reorder. I did and the next day, 3 out of 5 blinds from the original order arrived.

I called to let them know and they had no record of sending them to me and supposed adjusted my new order to only 2 blinds. That's when I noticed that 3 that were sent were the wrong sizes. I took them in store to return and this was a HUGE hassle. It took well over an hour to return them.

I have since called HomeDepot.com 4 times in the last 2 weeks inquiring/demanding my refund for the remaining 2 blinds. They first had no record of these and then stated that they "showed" they sent me all 5 and I only returned 3. REALLY?!!!

I have called repeatedly only to be told my refund was issued and I would see in 3-5 days. That has taken a month of phone calls. I called in again today... 12/26 and still no refund issued. I talked with upper mgmt and supposed it was done today. Doubtful.

I am placing a call with my cc company to dispute the charges.

Comments:1 Replies - Latest reply on 2011-12-28
Posted by Alain on 2011-12-28:
Good idea to challenge the charge. You might file a complaint with your states consumer protection agency, too, while your at it.

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