Cox Communications Complaint - Not my "friend in the digital age."
PHOENIX, ARIZONA -- If I could give this horrible company negative stars I would. All the reps are nice and pleasant when there's an opportunity to sell you something but if there's not, they are extremely rude and talk over you. When I signed up for Cox TV I chatted with a lady ( well, she had a female name) and I asked if I would be charged a fee if I moved to an area Cox does not service. She said I would not be charged a fee for early termination. I called in November to cancel my service and the representative says I will be charged a fee and no matter what the circumstances are, there will be the ETF. I asked to speak with a supervisor and I was trying to look for the conversation I had with the lying representative on my computer because I thought I saved it. It was taking too long so I asked the supervisor if he could call me back the following day. He said he had meetings that day but could call me at 2:30 P.M. I gave him my phone number, which is the same on my account, and never got a call from him. Today I called to get this finalized with this horrible company, since I actually had time to wait the 30 plus minutes to speak with someone, only to find out the supervisor who was supposed to call me put in the notes on my account that he called me, nobody answered, and there was not a Voicemail. This is the year 2011, who doesn't have Voicemail??? He is a LIAR as well and now I don't mind paying the ETF to get out of a contract with this company who hires nothing but a bunch of liars! I asked for a credit from November to December and the rep, Lisa, spoke with her supervisor, David, who denied my request because I still have the equipment and because I did not call back to disconnect. Their representative was to call me back but did not! The representative I spoke with today barely told me what to do with the equipment so of course I still have it! Cox is definitely not "my friend in the digital age" because I do not associate myself with liars, thieves, or crooks!