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La Quinta Inn Complaint - Suicide in Room 156
Complaint
EL PASO, TEXAS -- We were not notified what was happening in the parking lot while we couldn't go out for 4-5 hours as the police, ambulance, fire department and ultimately a body was brought out. We asked the very inexperienced and less than knowledgeable staff (or so they said) of what had happened. The clean up company came on the 4th day after this occurrence (they continued to rent out the rooms on each side of the affected room, which included inquisitive children)Greedy, incompetent and obviously uncaring staff and management.
In addition, the room had microwaves, "new TV's that were advertised that didn't work as well as toilets that did not flush. We complained through their supposed corporate complaint process (e-mail) after the Manager indicated she was inexperienced and asked to be contacted via phone and all we got was a statement that said it had been addressed. Do not stay at these hotels.
In addition, the room had microwaves, "new TV's that were advertised that didn't work as well as toilets that did not flush. We complained through their supposed corporate complaint process (e-mail) after the Manager indicated she was inexperienced and asked to be contacted via phone and all we got was a statement that said it had been addressed. Do not stay at these hotels.
Comments:
Posted by clutzycook on 2011-12-27:
Sorry that you had such a horrible experience. I don't think La Quinta is known for its high quality, but I could be wrong. While a telephone response would have been nice, I think I can count on one hand (and still have fingers to spare) the number of times I have received a phone call from a corporate office per my request to discuss a complaint.
As to the events going on, it's likely that they weren't allowed to disclose what had happened pending the outcome of an investigation. Are you sure it was a suicide? Same thing goes for the 4 day wait for a clean-up company; it's likely that the police took that long to release the scene. And what are the odds of "inquisitive children" somehow breaking into this room. I'll bet that place was locked up tighter than Fort Knox.
As to the events going on, it's likely that they weren't allowed to disclose what had happened pending the outcome of an investigation. Are you sure it was a suicide? Same thing goes for the 4 day wait for a clean-up company; it's likely that the police took that long to release the scene. And what are the odds of "inquisitive children" somehow breaking into this room. I'll bet that place was locked up tighter than Fort Knox.
Posted by Anonymous on 2011-12-27:
I have always loved my stays at La Quinta. They have an excellent breakfast buffet. And they are usually reasonably priced. My family of four stays for about $140 per night. Excellent quality for the price.
Posted by Anonymous on 2011-12-27:
I agree with Clutzy. A crime scene has to be investigated, photographed, fingerprinted, etc. It can take a few days before the police are done with everything and it can be cleaned up. I don't see why you're mad at the staff for not telling you what was going on. They probably had no idea either nor do they need to release that info.
Posted by lexophiliac on 2011-12-27:
My sister managed an express hotel on the SeaTac strip and discovered a body that had been decomposing for a few days in one of the rooms. The guy apparently OD'd and the staff was not allowed to disclose any information about it to guests pre or post investigation and cleanup. Releasing that information would potentially affect business and the hotel's reputation. However, the story made the local news and the papers.
Posted by trmn8r on 2011-12-28:
Great complaint. I wouldn't want to stay at a place where people commit suicide either, or at least not on my floor. That's unacceptable.
Posted by Anonymous on 2011-12-28:
My wife and I woke up where the room next door was crawling with cops. As we checked out and passed the door, we could see blood EVERYWHERE! Homicide I believe...if my memory serves me correctly. A tussle among the intoxicated. I know that it bothered my wife for quite some time. Me? I didn't really care. Things like that don't bother me as much. With her being Native American, death is a really delicate situation. I could go on for hours about death and their beliefs. Quite interesting, but nothing that riles my feathers.
Posted by CowboyFan on 2011-12-28:
I think Clutzycook is right. The police during investigations divulge a minimum of information to avoid scaring off the potential killer, if there is one.
Posted by Cwazychicken on 2011-12-29:
Maybe the person died of a heart attack, And thats why it was ready to be cleaned so soon? Sometimes things like that happen. Or was the body found outside, where it appeared to have went out the window? Just curious. Also, a hotel has the right to keep that private.
Posted by JayByJay on 2011-12-29:
trmn8r, you're not going to want to stay at any hotel anywhere then.
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