Things Remembered Compliment - Appreciative of Special Accomodations

Review by doglovingreviewer on 2011-12-27
ROUND ROCK, TEXAS -- This year for Christmas, I decided to get my mother a personalized pen, engraved with her initials and her birthstone on the top. I went into the store at Lakeline Mall in Round Rock, TX. After ordering the pen, I was told that it would take about 1-2 hours to engrave it. Because the mall is 10-15 minutes from my house, I asked if I could just pick up the pen the next day, since I would be doing other shopping in the area. The employee, David, was very accomodating. He agreed to hold it until the next day, even though the store normally required pick-up the same day. I am very grateful to David for accomodating us.
Comments:1 Replies - Latest reply on 2011-12-27
Posted by madconsumer on 2011-12-27:
this is a very helpful review!!

good customer service still exist in retail.

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