Cingular Wireless Complaint - WRETCHED customer service
Absolutly AWFUL customer service.
I purchased phone online from Cingular website for $29.99. SIM card sent w/ phone didn't work when activated. Called to get situation fixed and was told a new SIM card could be shipped for free in a week or I could pay $15 for overnight FedEx shipping. I was not happy about paying for their mistake, but I needed my phone for work purposes, so I charged the $15 to a credit card and had them send it overnight.
When it hadn't arrived a few days later, I called FedEx, and found out it was in transit, but that I was lied to - they don't offer overnight shipping. It took almost a week to receive the card.
Called back when I finally received SIM card, set up service on a prepaid basis. Plan included 400 daytime and unlimited night and weekend minutes for $49.99 plus tax. It also comes with an option to add money to account in $15 or $25 increments before monthly recharge date if you are running low on minutes. I asked specifically if I needed to be signed up for automated billing in order to use that service. They said no.
About 2 weeks later I was running low on minutes, and called to add $15 to my account. I was bounced between 4 different representatives to get to the right department, then had to talk to a fifth person within that department. I spend 43 minutes on hold for this. They told me I could not add money, but they couldn't tell me why, so I spent 21 minutes on hold waiting for a manger. She was incredibly rude, couldn't answer my questions, and finally hung up on me.
I called back, had to do the same thing all over again, spent a total of 1 hour and 38 minutes on hold and talked to six more people to find out I couldn't add money because I was not on automatic billing (I had been lied to). So I requested to be signed up for that, but they said I would have to pay for another full month ($49.99) to do it, and the minutes would only be good until the next scheduled recharge date. Was incredibly unhappy for being lied to and asked for a credit or other comparable solution. They refused and would not let me speak to a higher manager.
So I was almost out of $ on my account, and quit using daytime minutes completely, but my balance was still going down. I called to ask why and was told I was charged by the minute for voicemails that other people left for me. This is not stated ANYWHERE in their fine print or on the website. I requested a refund or credit since their charges where not in writing, and they refused, and again would not let me speak with a manager and hung up on me.
So I was fed up and I called to find out how to return the phone and get a refund so I could switch carriers. I have only had service for 3 weeks, but remember that week I spent waiting for the SIM card? Because of that I have had the phone for exactly 30 days and therefore they will not issue a refund.
I have had horrible service, many rude representatives, and absolutely no resolution regardless of how many times I complain.