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UBid Complaint - Watch out - jewelry
jewelry - Complaint
ROCKLEDGE, FLORIDA -- The prices in the auction are very reasonable, and you truly get suckered into the process of bidding. The completion of the bidding is done so quickly you receive your gratification. Beware!!!!!
The shipping charges are not revealed until after payment I paid 1500% on the item I won (ex. $1.00 winning bid,$14.95 shipping& handling, $1.99 Transaction fee= $17.94.
The products I received was not quality as they lead you to believe, the genuine gem stones are of a poor grade they are very cloudy. The other item was a simulated stone it had no life to it.
I never received one of my rings, I did receive the invoice and the ring box: it was empty. I expect as much help from uBid as I have read other people have received. The consumer means nothing to uBid.
Bottom line for me is: I will stay away from uBid.
As a final note. They have your credit card on file or you can't bid, uBid charges your account, even if you don't want to pay the shipping, that is not revealed until after you Win the bid, to bad for YOU.
I have learn a very expense lesson......
The return policy: 15% restocking fee and no refund on shipping & handling.
The shipping charges are not revealed until after payment I paid 1500% on the item I won (ex. $1.00 winning bid,$14.95 shipping& handling, $1.99 Transaction fee= $17.94.
The products I received was not quality as they lead you to believe, the genuine gem stones are of a poor grade they are very cloudy. The other item was a simulated stone it had no life to it.
I never received one of my rings, I did receive the invoice and the ring box: it was empty. I expect as much help from uBid as I have read other people have received. The consumer means nothing to uBid.
Bottom line for me is: I will stay away from uBid.
As a final note. They have your credit card on file or you can't bid, uBid charges your account, even if you don't want to pay the shipping, that is not revealed until after you Win the bid, to bad for YOU.
I have learn a very expense lesson......
The return policy: 15% restocking fee and no refund on shipping & handling.
Comments:
Posted by Skye on 2011-12-27:
I don't know any business that refunds shipping and handling, but thanks for warning others about your experience.
Posted by trmn8r on 2011-12-27:
I looked at the UBid site once, and moved on. There is a lot to be said for the saying "too good to be true". Helpful review.
Posted by Old Timer on 2011-12-27:
I was going to bid on some batteries. When I heard that they charge as much as $15 to send out something that weighs a couple of ounces I passed on them also. They are as bad as Tele Brands trying to make all their money in the S&H fees.
Posted by apasserby on 2011-12-28:
Hello! Thank you so much for your feedback. It's hard to read these posts because we have millions of customers who order from us every day and are very satisfied with their orders, and that's the experience we want everyone to have! We are very sorry to hear about this, our jewelry sellers offer great deals on wonderful items and they are very popular. Obviously this wasn't the case here, and since we don't have any info from this post we would ask the poster to kindly email us at customersupport@ubid.com so we can discuss this order. Thank you!
uBid Customer Care
uBid Customer Care
Posted by CJ on 2012-02-05:
In the companies defense (I do not work for them) I have bought a few items from them and received them SUPER quick. Also, there is an option underneath the bidding window where you can calculate your shipping cost. Come on people, look closely before jumping in and bidding. I am very happy with them so far, have bought a computer and 3 rings...all arrived EXACTLY as described and the computer works great.
Posted by ASIAN on 2012-08-26:
I won earrings that says diamonds at Ubids....when I received them its not diamond its made of plastic!
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