Air New Zealand Complaint - Air NZ Makes Money Out Of Misery
AIR NZ MAKES MONEY OUT OF MISERY
My son was due to fly to Palmerston North from Christchurch with Air NZ on Friday 23 December, the day of the earthquakes. His flight was cancelled and he was advised by Air NZ that the next available seat was on Boxing Day. He asked if he could get to the nearest airport to Palmerston North on Christmas Eve and was advised that this could be arranged but he would have to pay an extra $124 on top of his earlier flight payment of $155.
I contacted Air NZ twice to get this extra charge reimbursed but was turned down both times. This is shameful as the flight to Wellington from Christchurch is generally cheaper than to Palmerston North due to the longer journey. I travelled four hours round trip to pick up my son from Wellington Airport so he could enjoy Christmas Eve and Christmas Day with his family.
On 23 December a media release from Air NZ said, “Air New Zealand is also giving passengers affected by the earthquakes extra flexibility to amend their bookings”. The only flexibility shown to my son was for Air NZ not to charge an $80 penalty and service fee but to require him to pay the $124 difference in the cost of the flight.
Air New Zealand, you have taken advantage of my son’s misfortune and your organisation should be ashamed of itself.