Verizon Wireless Complaint - Return Policy, Unreasonable
INDIANAPOLIS, INDIANA -- Recently I had to go to a local Verizon Wireless store to get fast replacement of my phone which suddenly failed completely.
While at the store I was strongly urged to try some accessories. I took the ones I honestly thought I would need or really find to be critically useful.
Once home, for various reasons, I unfortunately found that the accessories were not appropriate and I could not use them. The accessories items had not taken out of their packaging.
Now being a traveling worker, my time is very limited to follow-up on anything and take time to return to the store.
Once I finally made it back to the store, it was after 14 days later. The wording of the return policy was not clear and I honestly thought it only applied to the phone devices, which are expensive electronic devices that once used should indeed be treated with a strict return policy.
However the accessories I had purchased were still in their original packaging, untouched. The store refused any return nor did they even allow store credit.
This is very unusual, since not only is the time frame for the return policy very short and applicable to unopened and non electronic items, but almost every other retailer allows at least store credit for late returned items.
With this kind of non-sense, I believe I will never or at least avoid at all costs from purchasing any items from a Verizon store, especially when there are many alternatives available both at stores and online.
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