Priceline.com Complaint - Awful Customer Service
Priceline has great services, yes, but they have the most awful customer service I have ever come in contact with. I was scheduled to fly out of Sioux Falls to Colorado Springs, however, my grandfather unexpectedly passed away and the funeral was the day I was to fly out. I notified Priceline in my change of plans, and asked what my options were. Hence NONE of the customer service agents I spoke to could speak English. After being on the phone for OVER an hour, the only information I came out with is that they can hold my tickets, but if I ever want to use them again it will cost me $180.00 in fees. I spoke to the airlines then and they stated that they would waive their fees of $150.00, but Priceline refused to waive their $30.00 fee (seriously???).
About three weeks later I found a great flight for $40.00 less than my origninal flight and called to book it with Priceline. Again, I had an agent that could not speak English (awesome). So I spent another hour on the phone with him and was placed on hold numerous times. He would not waive any of the fees that I was originally told I could waive. That fabulous flight I had mentioned earlier was null and void because it was with a different airline than I had originally booked. He said the exact same flight (using the airlines I had to use) was $900.00!!!!! The flight I found was $200.00. ARE YOU KIDDING ME??? The agent never apologized for the inconvienence and never offered any other suggestions. AND to top it off, I found a flight for $300 on their website using the correct airlines, but he failed to mention that to me on the phone. So all in all the money I spent on my first tickets is wasted because of unaccomadating services. Who is going to pay $180 in fees when you can find a new ticket for that price??