Cingular Wireless Complaint - Unbelievably cheated AT&T customer
Cingular Wireless is a ruthless company with no concern for customers of the companies they plow over.
Last month, my fiance and I moved to the other side of the state so she could go to grad school. When we arrived, we called up Cingular to see change our phone number to a local number for the area. Cingular informed that since we were AT&T customers, any changes that we made to our service, including changing our phone numbers would cancel all 'promotions' on our account. They then proceeded to explain that that meant we would lose over half of our minutes, our night and weekend minutes, our second line, and our long distance, our mobile to mobile, and everything else.
They then told us that we could "Upgrade" to their service to help with some of the features. Our AT&T plan had 1200 minutes, free night and weekend min starting at 9 PM, free mobile to mobile, 2 lines and long distance. Their plan for 450 min per month with a second line, night and weekend min at 7pm, and the rest of the standard features was around $20 more than we were paying for our old plan!!! My fiance works from home for an insurance agency where she must use her phone quite a bit and we do not have a land line phone, so 450 min was not going to work out. They also told us we would have to buy new phones for thier plan and that we would have to go to an actual Cingular store to do this. The nearest Cingular store to us is an hour and a half drive away.
They told us that they could do this because changing the phone number changed our contract, which is a bunch of crap. Since we were on a 2 year contract and had only completed one year, we had to pay $175 per line to cancel. We tried to cancel on Aug. 9th but they told us that we would have to pay for the entire month of August because they won't prorate. Then they cut off service to my phone the next day.
If anyone else has had this happen to them, please post your story here. I am going to bring this incident to the attention of a local news organization to investigate if I can find others that this has happened to. If you have had a problem similar to this, please e-mail me at:
This behavior should not be legal as I signed a contract for 2 years of my premium AT&T plan, not for cingular's black mail garbage.