Lazy Boy Informative - Lifetime Warranty Not Honored
WEST HILLS, CALIFORNIA -- I purchased a Eldorado recliner from the Northridge, CA store to replace a five-year old recliner I wore out. After three years the chair needed repairs and all I had to do was drop it off at the store, pay for the labor, and the chair was fixed up great.
Now in December of 2011 I found out things changed drastically. LazyBoy not longer does repairs in stores and in 2010 they migrated to a new computer system. The store no longer has any record of my purchase in 2006 and no record of my service in 2010. I lost track of the receipt a long time ago. The manager at the store could have cared less. His entire attitude was "we don't handle service at the store anymore so don't bother me about service."
So I'm dealing with customer service over the phone and they tell me all I need is a tag off the bottom of the chair. Except of course the tag isn't there. My chair was made "for" lazy boy by an outside manufacturer. No, No says the service representative Lazy Boy makes everything. I send in photographs of the chair and a close up of a tag that says "made exclusively for Lazy Boy." So I finally get an email conceding that an outside company did make my style chair, but no promise to honor the lifetime warranty on parts.
What did I get in response to my last email, an automated response saying the customer care representative I've been dealing with is on vacation for three days.
I bought a recliner at Costco this morning. So long lazy boy. I'll keep after them to honor the warranty and then give the repaired chair to one of the younger ones in the family who needs furniture.
Lazy boy is not the company it once was in my opinion.