DirecTV Inc Complaint - Numerous Unethical Charges
MENOMONIE, WISCONSIN -- My now-ex girlfriend and I had just moved in together and were transferring her DirectTV (which was in her name and is pertinent to the latter part of the story) to our new residence. Besides one no-show by the installer and another showing up without the satellite box, when the third finally made it there, he proceeded to tell me that it was a "special installation" (a pole needed just like she had installed at her previous residence at no charge) that would require a $50 upfront payment. I reminded him that Direct TV promotes a "Free Transfer of Service" and there is nothing free about a $50 upcharge.
I proceeded to call customer service before he started installation and after 20 minutes on the phone, she finally agreed to "waive" the fee of the "free" transfer of service.
Fast forward a year later: My ex and I had split, she moved out and took the DirectTV box with her (the only one we had). I noticed two months later that there was a $600 charge in the authorization stages of my bank account from DirectTV. I contacted my bank (USBank) and asked why that charge was hitting my account. They didn't know the details, but informed me that I could dispute the charges and have them removed and investigated, which I agreed to. I then contacted DirectTV and was told that since I had paid the bill 3 times over the last year using my debit card and they had that number on file, while she mailed in a check which they no longer had the account number for, I was being billed for past due bills and non-returned equiptment (which they claimed we had 4 boxes installed in a two bedroom place, but that is another story.)
I then asked if they had even looked to see if the name on the bank account that they were trying to take money out of matched the name on the DirectTV account, they said no, it disn't matter. It was the only account number they had on file (which they shouldn't have on file since every payment I made fell under the catagory of a "one-time payment", but I digress.)
They then told me that they had the right to do so and it was stated in the fine print on the back of the bill. I asked how I/we were supposed to read that fine print since we had always received the bill electronically? There was a long silence with no answer. I then told them that the charges would be contested, that they had no right to do so and would not be receiving a penny from me. They then asked me to fax proof of residence, name on the bank account, a copy of my statement, my ex's current address, etc. I asked if they were prepared to compensate me my for my time since I wasn't a customer of theirs and in a sense, were trying to put me to work as a collection agent? Of course they refused, I said my goodbyes, the bank's investigation was in my favor and DirectTV can go to hell.