florida tourist bureau aka FL Enterprises Complaint - no follow up for travel TERRIBLE service-still no trip after 2 yrs
KISSIMMEE, FLORIDA -- Purchased a package from what I beleived was a reputable travel service. WRONG. I had 1 yr to complete said trip which included Orlando,Cocoa Beach and Bahamas Cruise. I sent required info for dates. After MANY calls and messages left(none were returned), I finally received our itinerary.TWO WEEKS before requested travel time. Due to work MAYBE needing notice,etc. I once again started calling, writing,etc.
I then got a debit from my checking acct. from these people for several hundred dollars. They had used my debit card for an unknown charge which my bank had to finally resolve. No response from Florida Tourism.
I kept sending letters and finally in May of 2005,after 1 1/2 yrs. from start of this fiasco, I got a call from a very rude person, for new dates I would like to travel. Was told she would call back first of June, even gave me a time of day, and as of now still have heard nothing. More letters from me with no response. As I WAS given an extra year for travel, time once again is running out to arrange time off work, make flight arrangement, etc. Next month is TWO YEARS fighting with these people. MAJOR NO-NO
AVOID this place.