PNC Mortgage Complaint - Modification Process
After reading other complaints I realize PNC does this to everyone, I have been working with getting modification since May 2011 and I'm no further into it, they keep asking to fax updated info never once have called me, I spend hours of my time calling and calling and faxing. with absolutely no results. I don't believe they ever intend on modifying your mortgage and just to shut you up keep asking you to fax info that sometimes they receive and then turn around and lose it????????This process has been so stressful, but I'm sure once they don't receive a payment I will get my very first phone call from them since last may 2011. Customer service there isn't any. I'm trying to work with them and stay her in my property but there is no one home at PNC..........TOTALLY FRUSTRATED DON'T KNOW WHAT ELSE TO DO. I have done the leg work and got nothing from them. At one point they were forwarding me to a voice mail of someone who didn't work for them anymore and hadn't for a whole month lol, How does something like that happen, I'm sure it was done on purpose to not have to deal with customers, If I was behind on a payment I'm sure I would have had a live person on the phone not a VM of an employee that left a month prior. It's now December 2011 and they are asking me to update my file again and fax updated info again, I just did this Oct 2011 lol, If anyone out there has any advise please forward.
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