UPS Complaint - Lie, Lie, Lie After Another
COLORADO -- On December 21, 2011 I ordered a laptop from Amazon. The purchase included overnight shipping. The package didn't arrive until December 27, 2011. Living in a very small town the local UPS hub knows both my wife and I personally. So in theory, I should have received the package either the 22nd or 23rd. I know the 26th was a holiday for them. But I see no reason why it wasn't delivered at least on the 23rd. Tracking the package online, it was in the local hub on the 22nd. Next comes the LIE part. The laptop from Amazon turned out to have been opened by someone and used as it had 2 large scratches on the screen and 1 on the outside. I contacted Amazon for a replacement, however the model was no longer available so they issued a call tag for UPS to pick up. It was ready for pickup on December 28th. I had a package delivered (at my wife's workplace)and the driver said he didn't have a call tag for the return. I called UPS and they called the local hub and asked why he didn't pick up the package. The hub said the driver made 2 attempts yesterday to pick it up. My wife saw the same driver today and he said he never had a call tag from yesterday. So the phone reps that I talked to yesterday just flat-out lied to me. One went so far as to tell me my wife's phone number where she works wouldn't accept phone calls. Totally false. The phone number takes calls 24 hours a day. If she's on the phone, it will ring to someone else in her office. UPS has no scruples lying to a customer just to get them off the phone. I know it was a busy holiday season, but the local hub is only about 1 1/2 miles to my wife's office. If it was in the hub, how hard would it have been to place on the truck on the 22nd or at least the 23rd?