Home Depot Complaint - Door Department never called with information
HYATTSVILLE, MARYLAND -- 1 Star for Hyattsville MD store only (5 Star for Silver Spring store)
I went to the Hyattsville MD store on December 14 to get a price and order doors for all of the doors on my house after a burglary on December 7 (2011). This man from the Door Department said the computer was down, or so he said. I gave him my telephone number and e-mail to send me a ballpark figure as soon as the computer was running. After a few days, I called and he said (which I do not believe) that he needed my address -- and still (this is December 29) I have not heard from him. On December 27, I went to the Home Depot in Silver Spring MD. I said that I was tired of being jerked around by the Hyattsville store and I wanted someone who knew what they were doing. Two very professional people (a man, Albert, and a woman...I think Florence) came and got the ball rolling. Within 30 minutes, my order was placed and the company called the next day to set up an appointment for measuring (which they just did). The woman, Florance?, called the next day to confirm the appointment and asked if there was anything else I needed. This Home Depot in Silver Spring MD is 5 Star.
When I called Hyattsville MD Home Depot, the woman disagreed that the door man did not know what he was doing. The "manager" -- if he really was the manager -- just kept saying Yes 'Mam and then hung up. he never heard a word that I wa saying.
So, all I can do is warn people against ever stepping foot into the Hyattsville MD store -- head immediately to the Silver Spring MD store where they know how to be professional.