Century Link Complaint - New charge to pay my bill online!!!
EUGENE, OREGON -- I went online 12/21 to pay my phone bill as I have been for years. Century Link took over Qwest. Now the web page says there will be a charge to pay online. I called to complain. The customer service person explained that "nobody" gets the money, that it's just to insure my "bank" pays the bill. I tried to explain to him how a DEBIT card works and he hung up on me. No one will ever be able to explain to me why I get charged for PAYING my bill!!!